Privacy Policy
Front Desk OS provides AI-powered call answering and messaging for small businesses. This policy explains what we collect and how we use it.
Information we collect
- Contact details you provide: name, phone number, email address.
- Call information: call recordings, transcripts, and the details you share during a call.
- Message content and delivery metadata for SMS we send on behalf of a business.
- Technical data: IP address, browser type, and pages visited on this site.
How we use information
- To answer calls, capture leads, and book appointments.
- To send transactional SMS such as missed-call follow-ups and appointment reminders, where consent has been given.
- To operate, secure, and improve the service.
SMS and mobile information
We do not sell, rent, or share mobile opt-in data or phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the messages you consented to receive. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
Sharing
We share data only with service providers that help us operate the service — for example telephony, hosting, and database providers — and only as needed to deliver it. We may disclose information where required by law.
Retention
Call recordings and transcripts are retained for as long as needed to provide the service to the business that owns them, then deleted or anonymized.
Your choices
You may request access, correction, or deletion of your information by emailing contact@runfrontdesk.com. You can opt out of SMS at any time by replying STOP.
Contact
Northern Pay Inc · Ypsilanti, MI · contact@runfrontdesk.com · (817) 632-5591